Renting Information
Payment of Rent
Rent is to be kept in advance at all times. If you are going to be late with your payment please contact us. You can pay your rent directly into our National Bank account. You have been provided with a deposit book which has your own reference number printed onto each slip. If you are paying directly into our account via the internet or direct debit, please make sure that you use the reference number issued to you. If there is no reference number and it is found that the payment belongs to you, you will be responsible for all costs for the search.
Maintenance
All maintenance requests must be in writing. You may use the online maintenance request form (link to this form on click through) or send us an email regarding the request at maintenance@ticrealty.com.au or you can fax or post your request to us using the maintenance request form which can be downloaded from this site.
Emergency Repairs
Always contact the TIC Realty office for any repairs however, if there is an emergency* repair required and it is outside of office hours, please contact the following trades people:
Electrical
Plumbing
Locksmith
* Emergency Repairs are classified as:
- a burst water service;
- a blocked or broken lavatory system;
- a serious roof leak;
- a gas leak;
- a dangerous electrical fault;
- flooding or serious flood damage;
- serious storm, fire or impact damage;
- a failure or breakdown of the gas, electricity or water supply to the premises;
- a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating;
- a fault or damage that makes premises unsafe or insecure;
- a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises;
- a serious fault in a staircase, lift or other common area for the premises that unduly inconveniences a resident in gaining access to or using the premises.
“Routine repairs” are repairs that are not emergency repairs.
Keys
If you change any of the locks on the premises, it is your responsibility to forward a copy to us and also hand in any keys which you have had cut when you vacate.
Lost Keys
If you lock your keys inside your home during business hours, please contact Adele of TIC Realty to arrange a loan set, which can be used for immediate access and then must be returned. If you lock your keys inside your home outside of office hours, you will need to arrange for a locksmith to change the locks, at your expense. On the next business day you must advice TIC Reality of this and provide a replacement spare set of keys to them.
If you loose the keys to your home or they are stolen, please immediately contact TIC Realty to advice of this and make suitable arrangements for locks to be replaced.
Inspections
As part of our service to your landlord, the property will be inspected once every 3-4 months. We will advise you of this inspection in writing, prior to entering the property. Please feel free to be in attendance at these inspections, however if you are not present we will use our set of keys to gain entry. Please also feel free to show us or inform us of any maintenance that may be required.
Default Tenancy Databases
If you default during your tenancy your details may be lodged on a default tenancy database such as Tenancy Information Centre of Australia (TICA). Your details may be lodged for any of the following reasons:
- Arrears of Rent
- Breaking tenancy agreement
- Absconding
- Breaching of Body Corporate By Laws
- Dishonored cheques
- Tribunal or court orders
- Poor periodic inspections
- Rental bond claims
- Unauthorised pets
- Subletting without consent
- Bankruptcy
- Damage to property
- Taking possession without consent
TICA can be contacted on 1902 220 346
Insurance
Tenants are required to take out their own contents insurance. Most owners have Building Insurance but this does not include insurance on their tenant’s belongings.
Vacating
You need to provide us with two (2) weeks written notice prior to you vacating the property. A cleaning checklist will be forwarded to you to ensure that you receive as much of your Bond back as possible. On vacating day please forward all keys to us as well as a Carpet Cleaning receipt, and if applicable, a Pest Control receipt. Carpet Cleaning and Pest Control must be carried out by licensed and professional companies.